# Support

HellionChat is a small hobby project maintained by one person. There are a few different paths
depending on what you need. Pick the one that matches.

## Bugs and feature requests

Gitea issues, using the templates:

- [Bug report](https://gitea.hellion-forge.cloud/JonKazama-Hellion/HellionChat/issues/new?template=bug_report.yml)
- [Feature request](https://gitea.hellion-forge.cloud/JonKazama-Hellion/HellionChat/issues/new?template=feature_request.yml)

Please search
[existing issues](https://gitea.hellion-forge.cloud/JonKazama-Hellion/HellionChat/issues?type=issue)
first. Duplicates get closed and pointed at the original.

## Security

Do **not** open a public issue for security-relevant findings. Use the private advisory route
described in [SECURITY.md](SECURITY.md):

- Email `kontakt@hellion-media.de` (preferred for security reports)
- Discord DM `@j.j_kazama` for time-sensitive findings

## Privacy questions

Specific questions about what HellionChat does or does not store and send are covered in
[PRIVACY.md](PRIVACY.md). For follow-ups beyond that document:

- Email `kontakt@hellion-media.de`

## Quick questions and casual feedback

- **Hellion Forge Discord** (community for HellionChat and other Hellion Online Media plugins and
  tools): [discord.gg/X9V7Kcv5gR](https://discord.gg/X9V7Kcv5gR)
- Discord DM: `@j.j_kazama`

Bug reports still go through the issue tracker so they can be tracked, but a quick "is this a bug or
am I holding it wrong" message is fine.

## Upstream Chat 2 issues

If the issue exists in upstream Chat 2 too, please report it at
[Infiziert90/ChatTwo](https://github.com/Infiziert90/ChatTwo/issues). That keeps the original
maintainers in the loop and helps everyone who uses Chat 2 directly.

## Response times

Weekdays during European business hours. On weekends and FFXIV patch days, replies will be slower. A
few days of silence on a non-urgent issue is normal. Pinging once after a week is fine.

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Maintained under **Hellion Forge**, the modding and plugin line of **Hellion Online Media** | Bad
Harzburg | [hellion-media.de](https://hellion-media.de)
