45 lines
2.0 KiB
Markdown
45 lines
2.0 KiB
Markdown
# Support
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HellionChat is a small hobby project maintained by one person. There are a few different paths depending on what you need. Pick the one that matches.
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## Bugs and feature requests
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GitHub issues, using the templates:
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- [Bug report](https://github.com/JonKazama-Hellion/HellionChat/issues/new?template=bug_report.yml)
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- [Feature request](https://github.com/JonKazama-Hellion/HellionChat/issues/new?template=feature_request.yml)
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Please search [existing issues](https://github.com/JonKazama-Hellion/HellionChat/issues?q=is%3Aissue) first. Duplicates get closed and pointed at the original.
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## Security
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Do **not** open a public issue for security-relevant findings. Use the private advisory route described in [SECURITY.md](SECURITY.md):
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- [Private vulnerability advisory](https://github.com/JonKazama-Hellion/HellionChat/security/advisories/new)
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- Email `kontakt@hellion-media.de`
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## Privacy questions
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Specific questions about what HellionChat does or does not store and send are covered in [PRIVACY.md](PRIVACY.md). For follow-ups beyond that document:
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- Email `kontakt@hellion-media.de`
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## Quick questions and casual feedback
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- **Hellion Forge Discord** (community for HellionChat and other Hellion Online Media plugins and tools): https://discord.gg/X9V7Kcv5gR
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- Discord DM: `@j.j_kazama`
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Bug reports still go through the issue tracker so they can be tracked, but a quick "is this a bug or am I holding it wrong" message is fine.
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## Upstream Chat 2 issues
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If the issue exists in upstream Chat 2 too, please report it at [Infiziert90/ChatTwo](https://github.com/Infiziert90/ChatTwo/issues). That keeps the original maintainers in the loop and helps everyone who uses Chat 2 directly.
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## Response times
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Weekdays during European business hours. On weekends and FFXIV patch days, replies will be slower. A few days of silence on a non-urgent issue is normal. Pinging once after a week is fine.
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---
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Maintained under **Hellion Forge**, the modding and plugin line of **Hellion Online Media** | Bad Harzburg | [hellion-media.de](https://hellion-media.de)
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