54 lines
1.9 KiB
Markdown
54 lines
1.9 KiB
Markdown
# Support
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HellionChat is a small hobby project maintained by one person. There
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are a few different paths depending on what you need; please pick the
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one that matches.
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## Bugs and feature requests
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GitHub issues, using the templates:
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- [Bug report](https://github.com/JonKazama-Hellion/HellionChat/issues/new?template=bug_report.yml)
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- [Feature request](https://github.com/JonKazama-Hellion/HellionChat/issues/new?template=feature_request.yml)
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Please search [existing issues](https://github.com/JonKazama-Hellion/HellionChat/issues?q=is%3Aissue)
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first. Duplicates get closed and pointed at the original.
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## Security
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Do **not** open a public issue for security-relevant findings. Use
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the private advisory route described in [SECURITY.md](SECURITY.md):
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- [Private vulnerability advisory](https://github.com/JonKazama-Hellion/HellionChat/security/advisories/new)
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- Email `kontakt@hellion-media.de`
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## Privacy questions
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Specific questions about what HellionChat does or does not store and
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send are covered in [PRIVACY.md](PRIVACY.md). For follow-ups beyond
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that document:
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- Email `kontakt@hellion-media.de`
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## Quick questions and casual feedback
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- **Hellion Forge Discord** — community for HellionChat and other
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Hellion Online Media plugins/tools: https://discord.gg/X9V7Kcv5gR
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- Discord DM `@j.j_kazama`
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Bug reports still go through the issue tracker so they can be tracked,
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but a quick "is this a bug or am I holding it wrong" message is fine.
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## Upstream Chat 2 issues
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If the issue exists in upstream Chat 2 too, please report it at
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[Infiziert90/ChatTwo](https://github.com/Infiziert90/ChatTwo/issues).
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That keeps the original maintainers in the loop and helps everyone
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who uses Chat 2 directly.
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## Response times
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Weekdays during European business hours. Weekends and FFXIV patch
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days, replies will be slower. A few days of silence on a non-urgent
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issue is normal; pinging once after a week is fine.
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