45 lines
2.0 KiB
Markdown
45 lines
2.0 KiB
Markdown
# Support
|
|
|
|
HellionChat is a small hobby project maintained by one person. There are a few different paths depending on what you need. Pick the one that matches.
|
|
|
|
## Bugs and feature requests
|
|
|
|
Gitea issues, using the templates:
|
|
|
|
- [Bug report](https://gitea.hellion-forge.cloud/JonKazama-Hellion/HellionChat/issues/new?template=bug_report.yml)
|
|
- [Feature request](https://gitea.hellion-forge.cloud/JonKazama-Hellion/HellionChat/issues/new?template=feature_request.yml)
|
|
|
|
Please search [existing issues](https://gitea.hellion-forge.cloud/JonKazama-Hellion/HellionChat/issues?type=issue) first. Duplicates get closed and pointed at the original.
|
|
|
|
## Security
|
|
|
|
Do **not** open a public issue for security-relevant findings. Use the private advisory route described in [SECURITY.md](SECURITY.md):
|
|
|
|
- Email `kontakt@hellion-media.de` (preferred for security reports)
|
|
- Discord DM `@j.j_kazama` for time-sensitive findings
|
|
|
|
## Privacy questions
|
|
|
|
Specific questions about what HellionChat does or does not store and send are covered in [PRIVACY.md](PRIVACY.md). For follow-ups beyond that document:
|
|
|
|
- Email `kontakt@hellion-media.de`
|
|
|
|
## Quick questions and casual feedback
|
|
|
|
- **Hellion Forge Discord** (community for HellionChat and other Hellion Online Media plugins and tools): https://discord.gg/X9V7Kcv5gR
|
|
- Discord DM: `@j.j_kazama`
|
|
|
|
Bug reports still go through the issue tracker so they can be tracked, but a quick "is this a bug or am I holding it wrong" message is fine.
|
|
|
|
## Upstream Chat 2 issues
|
|
|
|
If the issue exists in upstream Chat 2 too, please report it at [Infiziert90/ChatTwo](https://github.com/Infiziert90/ChatTwo/issues). That keeps the original maintainers in the loop and helps everyone who uses Chat 2 directly.
|
|
|
|
## Response times
|
|
|
|
Weekdays during European business hours. On weekends and FFXIV patch days, replies will be slower. A few days of silence on a non-urgent issue is normal. Pinging once after a week is fine.
|
|
|
|
---
|
|
|
|
Maintained under **Hellion Forge**, the modding and plugin line of **Hellion Online Media** | Bad Harzburg | [hellion-media.de](https://hellion-media.de)
|